Secondary comment. Linux aside, I appreciate your Thing video. Yes, that’s exactly the difference with the original vs the prequel. I enjoyed the prequel much more than most (and you give it a nod at the end) but it’s far from the original.

Disclaimer, I did not watch the video other than the intro.

I intend to scrub through it, but its very long for an basics video. Maybe this should be broken up into a series.

Looking at the topics, it seems odd to including gaming for Grandma. Again, if it was a series you could do an offshoot gaming focused video for non grandma.

Though to be constructive and positive, I love your intent here. When you know nothing about Linux there’s a lot of information to process and understand (even for non grandmas). You cover a lot of important topics and how to get going.

The problem with tech support in general is that people want to have a trusted source. If you are successful in your endeavour, then you are that source. Therefore you will be called for everything. Absolutely everything.

Suddenly all people forget how to search online themselves or to actually look at the problem before reaching out. Not even a turn it off and on again mentality. You are now their source and will do everything for them.

Then it degrades from there. Problems become vague descriptions of “acting funny” and you spend far too much time trying to get accurate descriptions and scenarios to understand the problem before even being able to try to troubleshoot it.

All this jaded negativity is just me making a point that reasonable charges won’t get you very far. You will need to charge more to cover the time (yours or help) and then you will be deemed too expensive and people won’t call.

They’ve got nothing so they have to reboot and remaster a 30 year old IP. OK fine. They want to make it ongoing…meh, but I get it. They say Annual…proving why they haven’t been a player in the industry for decades.