Non-technical people will sometimes refer to whatever piece of plastic or metal that contains electronic components of any sort but does not consist of an LCD display or obvious input device as a “hard drive”. This includes desktop boxes, external modems, docking stations, UPS systems, teleconferencing platforms, and far, far more. If it has das blinkenlights anywhere on it you can expect it to be referred to as a “hard drive” at some point. It will save you a headache if you just mentally translate their “hard drive” to mean “hardware” instead.
Alternatively, if it is a display device (an LCD monitor), expect that to be called either “the computer”, “the server”, or “the internet”.
Tech support has evolved since I got out. I don’t remember this specific point of confusion. However, during the last job I had that involved any level of help desk support with non-technical people, Obama was still in office.
Non-technical people will sometimes refer to whatever piece of plastic or metal that contains electronic components of any sort but does not consist of an LCD display or obvious input device as a “hard drive”. This includes desktop boxes, external modems, docking stations, UPS systems, teleconferencing platforms, and far, far more. If it has das blinkenlights anywhere on it you can expect it to be referred to as a “hard drive” at some point. It will save you a headache if you just mentally translate their “hard drive” to mean “hardware” instead.
Alternatively, if it is a display device (an LCD monitor), expect that to be called either “the computer”, “the server”, or “the internet”.
Additionally, the entire desktop box is a CPU and the display is the computer
Tech support has evolved since I got out. I don’t remember this specific point of confusion. However, during the last job I had that involved any level of help desk support with non-technical people, Obama was still in office.