Hello all,
I’m planning to install Linux Mint on the notebooks of some relatives as it’s not compatible with Windows 11 and thus not getting security updates anymore. They are absolutely not tech savvy and only using very basic stuff (web browser, print documents, maybe low level office stuff). Still I’m looking for a way to support them with some kind of remote control software if they have an issue. On Windows I liked Teamviewer for it’s simplicity, they can double click the icon and tell me the code that is displayed and that’s it. Is there something similar for Linux which doesn’t require complex setup on their end? FOSS is a plus, but not a must have.
Regards, rbn
supporting 400+ laptops from previously tech-illiterate users in the field. we tried everything for remote patching and fixing things and nothing worked universally. that includes stuff shipped with them (ssh, Gnome and Plasma RDP, VNC, etc) and 3rd party FOSS things. wireguard-ing all them laptops for remote access introduces buncha complications at this scale.
only thing that works: bring it to the “shop”, ansible script to exfil home subvolume, install fresh ubuntu (working on replacing that with debian), patch snap and bunch of other annoyances, restore /home.
seeing as how you only got grams and co. to take care of, wireguard + ssh is the only low-overhead, works-most-of-the-time solution.